Shipping & returns
Orders placed with Proper Vape Co will be shipped SAME DAY, if the order is placed from an age-verified account on a weekday before 5pm Eastern Time. Orders will also ship same day if placed from an age-verified account before 2pm Eastern Time on Saturdays.
Otherwise, orders will be shipped the following business day. The exceptions to this are postal holidays, and special circumstances, which will be announced via our social media outlets. If our orders exceed our current capacity and prevent us from meeting this same day/one business day turnaround, we will update the content of this section of our site accordingly.
In order to maintain our same-day shipping guarantee, we are unable to hold or delay shipping on orders by request.
Attention Utah and Indiana residents: At this time we are unable to ship to Utah or Indiana shipping addresses. This is due to state legislation that prevents us from shipping products direct to consumer in these states. If any changes occur to legislation in these or any other states, our shipping policy will be updated accordingly. If you are unhappy with this legislation, we recommend contacting your local representatives via http://casaa.org/.
Non-Express Domestic orders are shipped with one of two shipping options:
- First Class Mail (includes domestic tracking): Delivery takes approximately 3-5 days from ship date for domestic orders*.
- Priority Mail (includes domestic tracking): Delivery takes approximately 2-3 days from ship date for domestic orders*.
*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but Proper Vape Co. cannot control the courier service once the order has been shipped. The exception to this is orders shipped using methods that include a guaranteed delivery date.
Express Domestic orders are shipped via Fedex::
- FedEx Standard Overnight: Guaranteed to arrive by end of business on the next BUSINESS day (Mon-Fri) for all shipments to the contiguous United States. If Standard Overnight delivery to your location is not available, we will upgrade the shipment to Priority Overnight at no additional cost to the customer. Note: Domestic Express orders placed between 5pm Eastern Time on Friday and 2pm Eastern Time on Saturday may be shipped via USPS Priority Express rather than FedEx. This is for the benefit of our customers, as FedEx does not pick up or ship Express packages on Saturdays, and packages shipped via USPS Priority Express on Saturdays are Guaranteed to be delivered on Monday.
If your Domestic order does not arrive within 2 days of the estimated delivery time, or arrive on the guaranteed delivery day if you chose a shipping option with a guaranteed delivery day, please contact us and we will follow up with the USPS Consumer Affairs office or FedEx Premier Customer Service for you, and handle any potential claims.
International orders are shipped with one of two shipping options:
- USPS First Class International (Includes tracking, but tracking does not continue once the package has left the US for most countries): Delivery takes approximately 10-21 days from ship date for international orders*. The USPS First Class International shipping option is not available in all countries. If you place an order that exceeds the maximum weight (5 lbs.) for USPS First Class International, your shipping will be upgraded to USPS Priority International shipping at no extra charge.
- FedEx International Priority (Includes International tracking): Delivery takes approximately 2-8 business days from ship date for international orders*. Fedex International Priority shipping is not available in all countries. We require customer signature on delivery of FedEx International Priority shipments in some countries.
*International shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service/FedEx, customs delays, etc.
NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! Please make sure you are familiar with your country’s e-liquid and e-cigarette customs/importation laws before ordering from Proper Vape Co! We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
International Mail/Freight Forwarding Services
Proper Vape Co takes great care in packaging and shipping orders so they arrive safely, and in a timely manner. We guarantee that they will arrive safely and undamaged. However, for customers choosing to ship their order to a mail, package, or freight forwarding service (Shipito, MyUS, MyParcel, etc.) this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages and other issues that occur after initial delivery. Once the order has arrived safely, intact, and in its entirety to the shipping address provided on your order, Proper Vape Co is no longer responsible for the delivery of and/or condition of the order, including issues with loss, damages and breakage, customs seizure, missing items, etc.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
- If your package is shipped via USPS, you can track your package by entering your tracking number athttps://tools.usps.com/go/TrackConfirmAction!input.action
- If your package is shipped via FedEx, you can track your package by entering your tracking number at https://www.fedex.com/fedextrack
Note: On international orders, not all shipping methods will continue to track once they leave the US. See International Shipping above for more details.
The rate charged for the shipping of your order is based on the approximate weight and size of the products ordered, and your location. Before the final checkout you will be shown the cost of shipping, at which point you can choose whether or not to proceed with your order.
Free Shipping Options:
- Free First Class Mail on orders under $75
- Free Priority Mail on orders between $75 and $250
- Free Priority Express Mail on orders over $250
Some products may be purchased as a pre-order with an estimated date of receipt of stock given to you before your order. The estimated date given at time of order is subject to change, as it is only an estimate given to Proper Vape Co by a third party manufacturer. Orders of this kind will be shipped within 2 business days of receipt of the items by Proper Vape Co from the item manufacturer. If our orders exceed our current capacity and prevent us from meeting this 2 business day turnaround, we will update the content of this section of our site accordingly.